Refund Policy

1. Eligible refunds

Orders rejected by our team, orders that cannot be completed by the provider, and duplicate charges caused by a technical error are refunded in full to your wallet balance.

2. How refunds are issued

Refunds are credited to your BD Service wallet, usually within minutes of the order being marked rejected or refunded. Each refund appears as a separate entry in your transaction history.

An order can be refunded only once — the ledger prevents duplicate refunds.

3. Not eligible

Completed orders where the result was delivered as described, and orders that failed because of incorrect information you supplied, are not eligible for a refund.

4. Withdrawals

Wallet balance can be withdrawn to your bKash, Nagad, Rocket or bank account. The requested amount is reserved while the request is pending and released back to your available balance if it is rejected.

5. Disputes

If you disagree with a decision, open a support ticket with your order number. Our team reviews the full order history before responding.